FAQs
Ordering & Delivery
Q: When will I receive my order?
A: Orders are typically delivered within 4–5 business days across the UK. Shipping is free on all orders. Once your order is dispatched, you will receive a tracking link to monitor your package. For more details, see our Shipping Policy.
Q: My expected delivery date has passed. Where is my order?
A: Most orders are delivered within the estimated timeframe. If your order is delayed, you can track it via this tracking page.
Q: Some items are missing from my order. Why?
A: Occasionally, items may be shipped separately to ensure they arrive safely. Missing items usually arrive within a few days. We apologise for any inconvenience.
Q: What are the shipping costs?
A: All orders are shipped for free. See our Shipping Policy for more details.
Returns & Exchanges
Q: Can I return my order?
A: Yes. You can return any order within 14 days of delivery. Products must be unopened, unused, and in their original packaging. Customers are responsible for return shipping costs. See our Return Policy for more information.
Q: How do I return a product?
A: To submit a return:
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Complete our Return Form
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Send the item back with a track & trace code to ensure it reaches us safely
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Once we receive and inspect the returned item, your refund will be processed within 5 business days
Q: Can I exchange a product instead of a refund?
A: Yes. You can select exchange or store credit as your desired resolution on the return form.
Tracking Your Order
Q: How do I track my order?
A: A tracking link is sent to your email once your order is dispatched. You can also track your order directly via this tracking page by entering your order number and email, or your tracking number to see real-time updates.
Q: The tracking info isn’t showing updates, what should I do?
A: Tracking updates may take a few hours to appear after dispatch. If your order still doesn’t update within 24 hours, please contact us at support@noriaskin.com.
Privacy & Data
Q: How does Noriaskin protect my personal information?
A: We value your privacy. Please see our Privacy Policy for details on how we collect, use, and protect your personal information.
Contact Us
If you have any questions not answered here, please contact our support team at support@noriaskin.com. We aim to respond promptly and assist you with your order or return.